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Can you provide details on the 2 litigation cases filed in the past 3 years, specifically the nature of claims when the franchisor was the defendant and the outcomes or current status?

Why has the franchise system declined by 15 units over 3 years (-2.58% CAGR), and what is the franchisor's strategy to return to unit growth?

The contract includes 23 termination causes compared to a typical range of 12-21—what specific operational or financial violations beyond the minimum $300,000 annual gross sales requirement can result in termination?

Given that terminations increased from 0 in 2021 to 3-4 per year in 2022-2023, what changes in enforcement or standards triggered this increase?

How does the franchisor define 'substantial compliance' required for renewal, and what specific performance gaps would result in non-renewal?

Can you clarify the calculation and application of the 1.5% monthly late payment fee (18% annually)—does this apply to royalty payments only, or all financial obligations?

The technology fee of $50/month is below typical ranges for this category—does this cover specific software, platforms, or services, and are there separate charges for additional technology requirements?

What percentage of franchisees in the bottom quartile (earning $448,444 in gross sales) are meeting the $300,000 minimum annual sales requirement, and how many have been terminated for failing to meet this threshold?

The non-compete clause restricts activity for 2 years within 10 miles—does this apply only to the franchisee, or does it extend to spouse and other household members?

With a 20-year initial term and 20-year renewal option (40-year total potential term), significantly longer than typical 10-20 year terms, what circumstances would prevent renewal after 20 years?

Are the 8 renewal conditions required for the successor franchise term listed in the disclosure document, and can you provide the specific criteria?

How many of the 6 closures in 2021, 3 in 2022, and 5 in 2023 were franchisee-initiated versus franchisor-directed, and what were the primary reasons cited?

The territory is protected but not exclusive—can the franchisor open competing locations within the protected territory, and have any encroachment disputes contributed to the 2 litigation cases?

What support and training services are included to justify the 95/100 Support & Training score, and are there ongoing training requirements or costs beyond the monthly technology fee?

Can you explain why litigation cases increased to 2 in 3 years versus the typical 0-1 for this franchise type, and whether these involved franchisee disputes or other parties?

Are there any pending investigations or regulatory actions by state attorneys general or the FTC regarding this franchise system?

What is the franchisee renewal rate historically, and how many franchisees have exercised the renewal option in the past 5 years?

Given the decline in unit count, have you made changes to franchisee support, operational standards, or fee structures, and if so, how do these affect new franchise agreements?

The dispute resolution clause requires binding arbitration within 50 miles of Plymouth, Michigan—if a franchisee operates outside this region, how are disputes resolved?

Can you provide a breakdown of the 2 franchisor-as-defendant cases by claim type (e.g., breach of contract, misrepresentation, franchise law violations) and resolution method?